FAQ

1.  What does your website（Lululook.com） offer?

Lululook Team are here to offer lulu things worldwide.

2. What shipping method does Lululook use?

We offer free shipping worldwide.

• To United States: normally takes 9-15 wording days by epacket.
• To EU,CA and other place Package are normally takes 10-25days, shipped via Hongkong Post or Singapore post with tracking number.
• Having long-term cooperative business with DHL, UPS, EMS, Fedex etc. If you order an item that does not offer FREE express shipping, you may choose to upgrade to express shipping.

Please check our International Shipping Page for details shipping & delivery policy.

3. Can I Use Paypal?

Yes, we support PayPal payment, Security for buyers.

4. May I Return My Order?

We are more than happy to accommodate returns on package that have NOT been opened, worn or tampered with. Buyer need pay the shipping fee.

5. Taxs

International Buyers Please Note: a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. b) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. 

6. Exchange&Refund

You must contact us first within the industry leading thirty (30) days exchange/refund period. All Product must be shipped back with the original packaging or an exchange/refund will not be issued. Thanks for your understanding.

7. Do I need to register for order?

Account is not a must if you order at Lululook. But be make sure add the e-mail address or phone number to get order updates.

8. What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

9. Warranty

Honesty is appreciated :)  Each product is hand checked by a member of Lululook Team before ship out to ensure you get the best! Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties. So temporary, we do not offer a warranty policy. We do, however, have a refund/exchange policy which allows you to send your product back to us within 30 Days if you are not completely satisfied with our products.