Shipping & Delivery

Yes, it's true! We ship to most countries in the world for free!

All prices on the website include FREE shipping with tracking number. For standard shipping, you need pay extra $2.99, much more faster and stable, especially during holiday.

It may take 1-3 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 1-3 business days for orders to process (If you order on Monday, your order should ship out on Monday Wednesday or Thursday). You will receive a tracking number once your order ships. Express shipping options and any other third-party fees are non-refundable.

Country	CARRIER & TIMING	Shipping Fee
United States	ePacket or Priority Line, 8-15 days	Free
United Kingdom	Royal Mail or Priority Line, 6-15 days	Free
Canada	ePacket or Priority Line, 8-15 days	Free
Spain, Italy, Germany, France ( European Union)	Registered Air Mail or Priority Line, 8-15 days	Free
South Korea,Japan, Singapore, Taiwan（Asia）	Registered Air Mail or Priority Line, 7-15 days	Free
Netherlands, Finland, Ireland, Russia, Denmark, Australia	Registered Air Mail or Priority Line, 8-20days	Free
South America	Registered Air Mail or Priority Line, 25-40days	Free
Other countries	Registered Air Mail or Priority Line. 10-30 days	Free

Having long-term cooperative business with DHL, UPS, EMS, Fedex etc. You may choose to upgrade to express shipping if you want get the package faster.

Express Shipping: 4-10 Business Days all around the world

Due to covid-19, shipping and delivery time may delay.

Tracking Your Order:

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package.

All the package can track on: www.17track.net

Please allow 1 – 2 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

European Union IOSS Customs Duties:

According to European Union's new policy on IOSS(The Import One-Stop Shop), all online transactions are required to charge for customs duties, with different percentage for each EU country. The percentage charged for customs duties is based on the total amount of a certain online transaction.

Please note that we are not to undervalue any shipment to EU countries. All related customs duties will be charged directly together with the order you place with Lululook, so that you can expect a fast, smooth custom clearance process. When you pay for your order, you'll be required to pay the tax as well(which is automatically pre-calculated, as total amount you pay for the order).

Please refer to the Tax Percentage Chart(in alphabetic order):

Austria 20%
Belgium 21%
Bulgaria 20%
Cyprus 19%
Croatia 25%
Czechia 21%
Denmark 25%
Estonia 20%
Finland 24%
France 20%
Germany 19%
Greece 24%
Hungary 27%
Ireland 23%
Italy 22%
Latvia 21%
Lithuania 21%
Luxembourg 17%
Malta 18%
Netherlands 21%
Poland 23%
Portugal 23%
Romania 19%
Slovakia 20%
Slovenia 22%
Spain 21%
Sweden 25%

Kind Reminder: For return and exchange, customs duties payment is non-refundable since it's spent during the shipment process when it goes through customs.

INTERNATIONAL TAXES AND DUTIES

International customers (Somewhere like India,Mexico, etc)are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by LuLulook, and thus cannot be refunded.

As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. If items are returned by reason of custom, we will not do refund for the shipping fee.

Or contact us now.